Frequently Asked Questions

Contact us at hello@beescrappy.com as soon as possible. Once an order has shipped, it cannot be modified, but we are happy to help with returns per our policy.

Placing an order constitutes an offer to purchase. Your order is not complete until payment is confirmed through Stripe Checkout. You will receive a confirmation email once your order is paid.

Sign in to your account and visit Order History to view past orders, statuses, and details.

We currently ship to addresses within the United States only. See our Shipping & Returns page for rates and timelines.

Flat-rate shipping is calculated at checkout. If Stripe Tax is enabled for your order, applicable sales tax is calculated during secure payment on Stripe—not on our site.

Orders are typically processed within 1–3 business days after payment is confirmed. Delivery times vary by carrier and destination, generally 3–7 business days after shipment. When your order ships, we email carrier and tracking details if provided, and you can also view them on your order details page.

We accept returns on unused, unopened items in original packaging within 30 days of delivery. Custom or clearance items may be final sale. Contact us to initiate a return and receive return instructions.

Return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds are issued to the original payment method after we receive and inspect the return.

Contact us within 14 days of delivery at hello@beescrappy.com with your order number and photos of any damage.

Some products offer options such as size or color theme. Select your preferred variant on the product page before adding to cart. Price and availability may vary by variant.

We prioritize archival-quality papers and adhesives suitable for long-term memory keeping. Product descriptions note specific material details when applicable.

You can browse and add items to your cart as a guest. However, you will need to create an account and verify your email before completing checkout.

Email verification helps protect your account and ensures order confirmations and shipping updates reach you. Check your inbox for a verification link after registering.

We use Stripe Checkout for secure payments. Major credit and debit cards are accepted.

Yes. Payment is processed through Stripe on their secure checkout page. Bee Scrappy Boutique does not store your full card details on our servers.

Email us at hello@beescrappy.com or visit our Contact page. We aim to reply within 1–2 business days, Monday–Friday, 9:00 AM – 5:00 PM CT.

Please include your order number so we can assist you faster. Account holders can also view order details in their order history.